Terms and Conditions for the Provision of Private Medical Services at Ultima Vitality
3.1. Your purchase of a product or service constitutes your agreement to these terms and conditions and these terms and conditions are a legal agreement between you and us. By placing an order for products or services, you are accepting and agreeing to these terms and conditions. You represent and warrant that you have the right, authority and capacity to accept and agree to these terms and conditions. You represent and warrant that all information that you have provided to us is accurate and complete and in no way misleading given the context. You also represent and warrant that you are of sufficient legal age to purchase and use the products & services and to enter into these conditions. If you do not agree with any of these terms and conditions, do not purchase the products or services!
4.1. Your booking. Booking an appointment for our services can be made via our website at www.ultimavitality.co.uk or via our telephone line on 0161 4347373. All appointments must be booked and paid for in advance.
4.2. How we accept your booking. Our acceptance of your booking will take place when we send you a text message to accept it. You must present written confirmation of your booking when attending your appointment, if you fail to do so you may be declined the service. We cannot accept liability for non-receipt of text messages.
4.3. If we cannot accept your appointment. If we are unable to accept your appointment, we will inform you of this and will not charge you for the appointment. This might be because of unexpected limits on our resources which we could not reasonably plan for.
4.4. We only provide our services in the UK. You must be in the UK in order to use our services.
4.5. We do not provide a walk in or an out of hour’s service.
4.6. We do not provide services for Medical Emergencies. Our services are not suitable for the treatment of certain medical conditions such as suspected heart attack, stroke or seizures, heavy bleeding, severe pregnancy related complications, severe mental health issues, severe pain, major trauma or continuous high fever.
4.7. Additional Services. Bookings made are for types of appointment only. Services such as prescriptions, letters, vaccinations and blood or other tests can be added during a consultation. See clause 7.1.
4.8. Enquiries. Enquiries answered by administrative staff via email or via phone is for guidance purposes only. Ultima Vitality will not be held responsible for the accuracy of such information given outside of the formal consultation with clinicians.
5.1. If you wish to make a change to your booking please contact us as soon as possible and in any event at least 24 hours of working days prior to the appointment. We will let you know if the change is possible. If it is possible we will let you know of any alternative dates and times and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to cancel your appointment. See clause 6.8.
6.1. Location. All services provided will take place face to face at Ultima Vitality, 718A Wilmslow Rd, Didsbury, Manchester M20 2DW, unless stated otherwise.
6.2. Cost. All services incur fees which can be found on the prices section of our website. See also clause 8.1. The cost of a travel advice consultation will be waived if vaccines are purchased on the same day. The cost of a sexual health consultation will be waived if sexual health tests are purchased on the same day.
6.3. Identity. We reserve the right to verify your identity or the identity of an accompanying adult (when consulting with a child) at each attendance for service provision. If your identity cannot be verified then the booked service may not be provided, but the service will still be charged for.
6.4. Patient only. Consultations are provided to patients only (or their guardians in the case of children being the patient). We cannot provide medical advice about relatives or friends.
6.5. Delays. We will provide the booked services on the scheduled appointment date/time. However, we are not responsible for delays outside our control. See also clause 10.5.
6.6. Missed appointments. Missed appointments will not be refunded.
6.7. Late arrival for appointments. Should you run late for your appointment, you should let us know at your earliest opportunity. We will try our hardest to fit you into the schedule, but this may not always be possible. Unfortunately, if you do not arrive on time and we are unable to fit you into our schedule, a refund will not be made. Late arrivals after 3pm may lead to a delay in receiving test results.
6.8 Early arrival for appointments. Should you attend early for your appointment, you may not be seen any earlier than your booked appointment time.
6.9. Cancel an appointment. If you want to cancel or rearrange your appointment, please either email us at [email protected] or call us on 0161 4347373. However, if you cancel or rearrange your appointment less than 24 working day hours before your appointment, your pre-payment will not be refunded, as we’ll be unable to re-use this time to help other patients.
6.10. Refunds. We will make any refunds due to you as soon as possible and in any case within 14 days of the scheduled appointment. Refunds will be made using the method used for payment.
6.11 Hayfever Injection Appointment. Where a Hayfever treatment appointment was booked, but either the customer decided not to go ahead with the treatment or the medical professional conducting the consultation finds that the customer is not suitable to have the injection, a partial refund can be requested, to the effect that the customer will have only paid for the value of a 15 min GP consultation.
7.1. Additional Services. Bookings made are for types of appointment only (except Hayfever Injections, see clause 6.11). The provision of services such as prescriptions, referral letters, sick notes, vaccinations/injections and blood or other tests is entirely at the discretion of the medical professional and can be added during a consultation and will need to be paid for at the end of the consultation and in any case before leaving the clinic. You will not be entitled to a refund in the event that the clinician does not provide you with the treatment that you had hoped for, including, but not limited to, where the clinician is unable to diagnose your condition, deems you unsuitable for the intended treatment or refuses to provide you with a prescription, referral or sick note.
7.2. Medications we cannot prescribe. Our medical professionals are under no obligation to issue any prescription. Prescriptions for the following types of medicines cannot be obtained through our service:
7.2.1. Any medicine classed as controlled or restricted under the Misuse of Drugs Legislation (see https://www.gov.uk/government/publications/controlled-drugs-list–2/list-of-most-commonly-encountered-drugs-currently-controlled-under-the-misuse-of-drugs-legislation).
7.2.2. Any medication which is not licensed in the UK.
7.2.3. Inappropriate quantities of any medications (the inappropriateness will lie at the discretion of the medical professional).
8.1. Where to find the price for the services. The price of the services we provide will be the price indicated on our website at the time you book your appointment. Ultima Vitality reserves the right to change the fees for services as deemed necessary from time to time. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 8.2 for what happens if we discover an error in the price of the services you ask us to provide.
8.2. Pricing error. It is always possible that, despite our reasonable efforts some of the Services on our site may be incorrectly priced. If the correct price for the Services is higher than the price stated on our site, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid. If the correct price of the services at your booking date is less than our stated price at your booking date, we will charge the lower amount.
9.1. Timing of payments. Payments for our services are taken in advance at the time of booking. If you do not pay when due or cancel any payment that is made, we will cancel your scheduled appointment and will not be obliged to provide the services in question until payment is made in full. Additional Services such as prescriptions, letters, vaccinations and blood or other tests can be added during a consultation and will need to be paid for at the end of the consultation and in any case before leaving the clinic, see clause 7.1.
9.2. Type of payments. Payments made over the phone or via our website must be made by credit or debit card. We accept Visa and MasterCard. Payments in cash can be accepted if made in person at the time of booking. Additional services can be purchased during a consultation by either cash, debit or credit card. We use Stripe as a payment processor for advance telephone or online bookings. Stripe’s terms and conditions can be found on their website at www. https://stripe.com/en-gb/legal/end-users. Your payment details will only be transferred to and processed by Stripe on their secure system in order to process your payment for our services.
10.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
10.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services we supplied.
10.3. We are not liable for business losses. We only supply our services for private use. If you use our services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.4. We are not liable for any indirect or consequential losses. To the extent permitted by law, we and all third parties connected to us hereby expressly exclude:
10.4.1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
10.4.2. Any liability for any direct, indirect or consequential (meaning circumstances which were not within our reasonable knowledge when you made the appointment) loss or damage incurred in any circumstances including but not limited to:
10.4.2.1. any issues experienced in relation to making an appointment;
10.4.2.2. non-availability of the services for any reason including but not limited to technology issues;
10.4.2.3. your failure to follow instructions provided to you in relation to requirements in advance of your appointment, such as fasting or not passing urine for 1 hour before sexual health appointments;
10.4.2.4. your failure to act upon our advice if we recommend that you seek medical advice or attention;
10.4.2.5. your failure to attend your scheduled appointment; or
10.4.2.6. any other loss or damage that is not foreseeable.
10.5. Events Outside Our Control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this agreement that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
10.5.1. If an Event Outside Our Control takes place that affects the performance of our obligations under agreement we will contact you as soon as reasonably possible to notify you and our obligations under this agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the services with you after the Event Outside Our Control is over.
10.5.2. You may cancel a service affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the services up to the date of the occurrence of the Event Outside Our Control.
10.6. Our total liability to you. Our total liability to you resulting from any booked appointment or service is limited to the total value that you paid to us in respect of such appointment or service.
11.1. See our complaints policy on our website at: https://ultimavitality.co.uk/complaints-policy/
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